Senior Project Manager

This job is with RWS, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Senior Project Manager

Job Location s

IN-Mumbai Posted Date5 days ago(10/02/2026 01:45)
Job # of Openings1

Category Project Management

Banding4 Job Purpose  Under the supervision of a Program Manager (including Associate or Senior level), the Senior Project Manager works closely with other project team members, Language Delivery (LxD) teams, Technical Services and Quality Assurance, and is assigned to clients of varying size and scope of work. The Senior Project Manager is responsible for successful project delivery and positive client experience including effectively addressing issues escalated from others and growing the accounts potential based upon predefined objectives.
The Senior Project Manager oversees day-to-day project activities and ensures that production and project objectives are met including budgetary and KPI requirements. The position also regularly collaborates with teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements and support their implementation. The Senior Project Manager may oversee the activities of junior team members including work allocation.
Job Overview   

Key Responsibilities
Client Service
Defines and implements metrics to achieve client satisfaction.
Leads the effort with other project team members, Technical Services and Quality Assurance to create and maintain custom client workflows.
Engages with key client contacts to educate them on new initiatives and process improvements.
Provides reports on account Key Performance Indicators (KPIs).
Leads the client post-mortem process.
Acts as a point of escalation for client and project issues.
Manages account relationships (relevant for day-to-day activities) to enable positive service experience.
Leads presentations educating clients about particular projects, project types or about RWS Regulated Industries in general.
Maintains positive client perceptions.
Ensures client satisfaction by proactively seeking and offering solutions.
Responds to client requests in a timely manner.
Project Management
Approves quotations created by others.
Engages in quotation preparation include complex and strategic requests.
Ensure ISO requirements are being met.
Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
Supports the use of project management best practices and attention to quality objectives.
Launches and coordinates standard and complex projects which include functions such as negotiating budgets, scheduling, resource allocation and work assignments.
Oversee strategic project and account kick-offs.
Produce reports and develop internal post-mortems to help improve processes and reduce risk.
Review of Profit & Loss report for projects. Provides rationale and corrective action for items not meeting budget.
Ensures the receipt of all purchase orders, approves invoices and escalates payment issues where necessary.
Collaborates with cross-functional teams on CAPAs.
Ensures timely and professional completion of root cause investigations and CAPA reports.
Supports escalation and team oversight during absence of (Associate) Program Manager.
Resource Coordination
Works closely with Supply Chain on resource needs and planning.
Works with Quality Assurance to ensure the highest level of quality.
Creates and sends POs to external resources.
Ensures project resources have the necessary tools and information to accomplish tasks.
Alerts resources of schedule or scope changes.
Provides feedback to Supply Chain on resource performance.

Account Development
Works with Account Management/Business Development teams to achieve set KPIs.
Collaborate with Account Management/Business Development teams to discuss identified risks and opportunities for account growth.
Ensures key stakeholders are informed as appropriate regarding critical accounting activities, potential threats and…