MICE Manager

CANDIDATES FROM MUMBAI ONLY

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Key Responsibilities
Client Relationship Management

* Act as the primary point of contact for assigned corporate clients

* Build long-term partnerships by understanding client needs, business goals, and event objectives

* Conduct regular client meetings, reviews, and post-event evaluations

* Ensure high levels of client satisfaction and repeat business
Event Planning & Execution

* Oversee end-to-end planning and execution of MICE events, from concept to post-event reporting

* Coordinate with internal departments (operations, catering, AV, logistics, finance) and external suppliers

* Ensure all events are delivered on time, within budget, and to agreed quality standards

* Manage event timelines, budgets, risk assessments, and contingency plans
Strategic Planning & Market Intelligence

* Analyze market trends, competitor activity, and client feedback to refine MICE strategies

* Contribute to pricing strategies, promotional campaigns, and product development

* Represent the organization at trade shows, industry events, and client networking functions
Financial & Administrative Management

* Prepare budgets, forecasts, and revenue reports related to MICE corporate business

* Monitor costs and profitability of events and client accounts

* Ensure compliance with company policies, contractual terms, and legal requirements
Team Collaboration & Leadership

* Work closely with sales, operations, and marketing teams to ensure aligned objectives

* Support and mentor junior team members or coordinators when required

* Promote a culture of service excellence, accountability, and continuous improvement
Qualifications & Experience
Education

* Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field (preferred)
Experience

* 2+ years of experience in MICE, corporate events, hospitality sales, or related roles

* Proven track record in corporate client management and revenue generation

* Proven ability to manage budgets, contracts, and supplier relationships

* Experience managing large-scale meetings, conferences, and incentive programs
Skills & Competencies

* Strong sales, negotiation, and presentation skills

* Excellent project management and organizational abilities

* Exceptional communication and stakeholder management skills

* Financial literacy with experience managing budgets and forecasts

* Ability to work under pressure and manage multiple projects simultaneously

* Proficient in CRM systems and Microsoft Office tools
Personal Attributes

* Client-focused with a proactive and solution-oriented mindset

* Highly organized, detail-oriented, and results-driven

* Flexible, adaptable, and willing to travel or work extended hours as required

* Professional, confident, and capable of representing the brand at senior levels