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Job Description & How to Apply Below
Branch Manager – Mumbai (Existing Branch)
Company:
Switrus Holidays
Location:
Mumbai
Industry: Europe Group Tours | Premium International Travel
Switrus, India’s most trusted Europe tour operator, is looking for a seasoned Branch Manager to lead our existing 17 Member Mumbai Main branch, who have experience for handling minimum 10 sales executives in a branch specially branch sales or who worked to achieve sales target along with minimum 05 sales team
Key Responsibilities
Branch Leadership & Performance
Take complete ownership of the Mumbai branch
Lead and manage Sales, Marketing, and Visa teams under one unified goal
Ensure smooth coordination between departments for faster conversions and customer satisfaction Sales Management
Drive individual and team sales targets for Europe group tours and premium packages
Monitor daily lead allocation, follow-ups, conversions, and closures
Personally handle high-value clients, corporate accounts, and escalations
Conduct daily sales reviews and weekly performance meetings
Marketing Oversight
Coordinate with HO and digital marketing teams to maximize lead quality and ROI
Monitor campaign performance and ensure effective lead conversion at branch level
Visa Team Management
Supervise the Visa team to ensure accurate documentation and timely submissions
Ensure high approval ratios and strict compliance with embassy requirements
Coordinate between Sales, Visa, and Operations teams to avoid delays and errors
Customer Experience & Brand Standards
Ensure every customer receives a premium, transparent, and trust-driven experience
Resolve customer issues proactively and protect the Switrus brand reputation
Maintain high Google reviews and referral ratios
Reporting & Compliance
Maintain daily MIS, sales reports, visa status reports, and branch performance dashboards
Ensure adherence to company policies, financial discipline, and audit standards
Desired Candidate Profile
7–12 years of experience in travel/tour industry (Europe experience preferred)
Proven experience managing Sales + Marketing + Visa teams
Strong leadership, target orientation, and people management skills
Deep understanding of Europe group tours, visa processes, and customer handling
Ability to work under pressure and deliver results in a fast-growing organization
Why Join Switrus?
India’s only tour operator exclusively focused on Europe
Most Trusted Europe Tour Operator – 2025
Strong brand presence and pan-India growth vision
Attractive salary + performance-linked incentives
Opportunity to lead a high-potential North India market
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