Client Servicing Manager

Group Solutions Manager (Client Servicing
-OTT Client Operations)

Location:

Mumbai

Experience:

5-8 Years
Agency:  Schbang

Role Overview
The  Group Solutions Manager – Client Servicing (OTT Operations)  will act as the primary bridge between Schbang and a leading OTT platform.
This is a  high-volume, operations-heavy client leadership role  focused on delivery governance, stakeholder management, workflow control, and commercial hygiene. The role is execution-driven and requires strong process discipline rather than campaign strategy ownership.

Key Responsibilities
Client Servicing & Stakeholder Management
Be the central point of contact for the OTT client across marketing, content, and operations teams.
Lead regular status meetings, reporting calls, and escalation management.
Ensure clear communication and alignment between client and internal teams.
Operations & Delivery Governance
Own end-to-end workflow management across multiple show launches and campaigns.
Manage timelines, approvals, trackers, and SLAs to ensure error-free delivery.
Coordinate across Creative, Media, Production, and Tech teams for seamless execution.
Drive process improvements and operational efficiency.
Commercial & Documentation Ownership
Manage estimates, scope tracking, invoicing, and collections.
Maintain strong documentation and approval records.
Protect account margins through disciplined scope control.

What We’re Looking For
5–7 years in client servicing within digital/integrated agencies.
Experience managing large, high-volume accounts (media/entertainment preferred).
Strong operations mindset and process orientation.
Excellent stakeholder management and communication skills.
Ability to handle fast-paced, deadline-sensitive environments.