Sales Management - Management

This job is with Charles River, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform.

In return, we'll help you build a career that you can feel passionate about.

Job Summary    Own and deliver sales and service revenue targets for Charles River Microbial Solutions India.
Lead and oversee commercial and client-facing operations across India and neighboring countries (Sri Lanka, Nepal, Bangladesh, Myanmar, Bhutan, and Pakistan).
Define and align sales, field service, and technical service strategies with key stakeholders to drive revenue growth and customer retention.
Supervise, coach, and optimize sales team deployment and performance across the region.
Ensure timely and effective resolution of customer issues through a strong customer-centric approach, working closely with cross-functional teams.
To drive high customer satisfaction, business growth, safety initiatives and regulatory compliance.
Demonstrate the Charles River values of Care. Lead, Own and Collaborate.
Responsibilities

DUTIES AND RESPONSIBILITIES:

Provide annual forecasting and perform a  regular review for the region as well as each individual sales territory.
Develop sales, pricing and distribution strategies, identify and capitalize on market opportunities, adjust strategies to reflect changing conditions.
Prepare and implement a comprehensive all India  sales management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor accounts.
Develop major and established customer accounts through customer service and production and support activities, to achieve upselling of products and use of products and services across the MS brands.
Attain revenue and objectives, and where possible increase revenue, in the assigned territory and or accounts.
Participate in regular co-travel with sales team, to provide coaching and feedback.
Ensure that specialists in the region are utilized in an efficient and effective manner
Initiate arrangement requests required for participation in trade or other convention programs.
Implements follow up and needs assessment for sales training
Establish and maintain sales training program for current employees and new hires within the region.
Manage activities of assigned group(s) to ensure optimum performance of the group/function.
Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
Assist in the development of short- and long-range operating objectives, organizational structure, staffing requirements and succession plans.
Assist in the development and recommendation of departmental budget and authorize expenditures.
Develop and oversee the implementation of departmental training programs, including orientation.
Support the policy of equal employment opportunity through affirmative action in personnel actions.
Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures [SOPs, safety procedures etc].
Perform all other related duties as assigned.
Ensuring compliance to Business Code of Conduct and Ethics. Ensure compliance with all Company, Country, local, state, and federal regulations.
Ensure adherence to data privacy regulations within the Company and Corporate Global Data Privacy framework
Demonstrate the Charles River values of Care. Lead, Own and Collaborate
Perform all other related duties as assigned by the direct manager.
Job Qualifications   The following are minimum qualifications related to the National Field Technical Service Manager, MS India position:

Education:

Bachelor's degree (B.S. /

B.A) or  equivalent in life science . Master's degree preferred. A second Business Administration qualification or Management certification would be an advantage.

Experience:

Minimum 10 to 15 years relevant industry experience, with at least 5 of those years having direct client interface and team management .
Excellent interpersonal, customer relationship and leadership skills with experience working in a matrix organization.
This position requires frequent domestic and international travel.
Must be able to prioritize workload and manage multiple competing deadlines.

About Microbial Solutions
Our Microbial Solutions business group has a  comprehensive portfolio of endotoxin testing, microbial…