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Job Description & How to Apply Below
Practice Manager /Operations Head
Experience:
8 to 15 Years
Reporting To: Partners
Location:
Mumbai
Industry: Architecture / Design / Engineering / Professional Consultancy
Job Overview:
The Practice Manager / Operations Head will act as the operational backbone of the firm, ensuring partner time is protected, design time is safeguarded, and cash flow remains healthy. This role brings financial visibility, operational discipline, and decision clarity across the practice while enabling partners to focus on design, strategy, and client relationships.
Key Responsibilities:
1. Financial & Commercial Management
Own overall financial visibility of the practice across projects and clients
Support fee proposals, fee negotiations, and commercial strategy
Prepare and manage billing schedules and ensure timely invoicing
Drive collections follow-up in coordination with the Accounts team
Monitor project financial health, risks, and cash flow
2. Client & Business Development Operations
Manage RFPs, EOIs, empanelment's, and institutional client processes
Handle proposal formatting, documentation, and submissions
Track leads, follow-ups, and incoming enquiries
Research potential leads and support proactive outreach; maintain and update the institutional client database
Review and refine business development and lead-generation communications
3. Project Start-up & Governance
Oversee project start-up systems including contracts, insurance, and consultant onboarding
Ensure compliance with institutional and statutory requirements
Standardize and streamline operational workflows across projects
4. Reporting & Decision Support
Prepare monthly reports for partners covering cash flow, project pipeline, and financial risk and exposure
Provide clear insights to support partner-level decision-making
5. Studio Operations & Policies
Establish and enforce studio policies, processes, and escalation frameworks
Act as the point of resolution for operational and client escalations; bring clarity in decision-making across teams and leadership
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