Associate Client Servicing Driector

Responsible for managing client relationships, coordinating project delivery, ensuring quality control, conducting research, managing teams, facilitating communication, generating reports, and overseeing other activities to drive client satisfaction and business growth.
1. Client Relationship Management:
-Empower junior team members to transform brand guidelines and positioning into digitally-oriented strategies that align with objectives and identity.
-Develop and maintain strong, trusting relationships with clients.
-Take final accountability for client pitches and creating quarterly execution plans & strategies

2. Brand Positioning and Differentiation:
-Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.

3. Quality Analysis:
-Quality analysis of BAU to uncover opportunities for experimentation and innovation

4. Financial Management:
-Maintain monthly client P&Ls, ensuring billing targets are met.
-Vet and analyze financial trackers ensuring their creation at the pre-defined frequency

5. Brief Review and Approval:
-Review and vet client briefs, ensuring alignment with execution plans and strategies.

6. Client Relationship Management:
-Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
-Establish clear benchmarks and review timelines to ensure client satisfaction.
-Provide strategic intervention and inputs to the competitor and industry analysis process, while identifying opportunities for process improvements, new potential upsell offerings, and new business avenues
-Add expertise and constructive feedback to ideas and concepts to deliver a holistic solution to the clients
-Create compelling case studies and success stories that highlight the achievements and impact of the branch/cluster's work, enabling awards and partnerships

7. Resource Planning and Contract Management:
-Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

8. Team Management and Development:
-Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving.
-Structure training programs with the L&D team to improve work quality and specific competencies.
-Ensure the team attains the desired output through regular and effective feedback.

9. Legal Compliance and

Education:

-Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.

10. Team Growth:
-Hire capable independent resources that can understand, communicate and execute client briefs accurately.