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Job Description & How to Apply Below
Following on from an internal restructuring process where our current CM is moving into a different role, we are looking to onboard an experienced executive into the role of CM. The role calls for an individual with strong business acumen in US healthcare (Revenue Cycle Management) and a strong track record of execution through a large onshore/offshore team.
ABOUT THIS ROLE
The Country Manager will have accountability to work with the Head of Operations & CEO to drive end-to-end formulation and implementation of business strategies and operational plans for HRC across geographical locations (Sri Lanka and India). This role will work with the leadership/partner team to construct measures of accountability for the business and shared partner organization performance. This position manages daily operations of direct staff and matrix partners.
The CM is also responsible for the design, coordination, and completion of operational improvement projects across various functional areas within RCM Operations. The CM will review the departments performance and effect change as needed to improve service, simplify the workflow, and assure compliance with regulatory requirements.
The CM is also responsible for management and administration of multiple functions and general business operations, business partners, provider data management and reporting.
Key Highlights
- Provide thought leadership and contribute to the HRC Executive Leadership Team as we drive our strategy to develop into a world class RCM Tech and services provider
- Ensure operations and service models are optimized
- Embed mechanisms and governance to ensure we are compliant and business risk is mitigated.
- Partner with key internal stakeholders to integrate existing and new technological initiatives to increase operational efficiencies and deliver enhanced operational service.
- Apply leadership behaviours to build, develop and coach a team of professionals and ensure leadership capabilities are strong across the organization. Inspire others and set the tone for an inclusive and high-performance team.
RESPONSIBILITES
Provide thought leadership and contribute to the HRC Executive Leadership Team as we drive our strategy to develop into a world class RCM Tech and services provider.
- Set business direction, develop, implement, and oversee operational models to meet the unique needs and business requirements for our clients
- Understand competitor performance and market conditions to effectively leverage HRC Revenue
- Inform and advise executive management regarding current industry trends, problems and activities to facilitate both short- and long-range strategic plans to improve operational performance and enhance growth
- Hold self and team accountable for creating and maintaining Raving fan customer relationships
- Effectively manage the overall cost structure of HRC RCM Operations
Ensure operations and service models are optimized.
- Develop effective relationships with and confirms operational leaders can execute day-to-day responsibility for operations
- Closely monitor operational metrices to ensure service levels are met
- Evaluate, re-evaluate processes and KPI achievement for optimizing efficiency
- Identify and resolve technical, and operational and organizational problems
- Monitor required reporting and provides direction on findings
- Direct others to resolve business problems that affect multiple functions or disciplines
- Provide leadership to and is accountable for the performance of staff
Embed mechanisms and governance to ensure we are compliant and business risk is mitigated.
- Drive company compliance framework and implement necessary controls in process towards adherence
- Monitor and confirm all operational activities conform to HRC compliance requirements
- Provide oversight and challenge…
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