Workplace Operations Manager

Role Overview    The Manager – Administration will oversee workplace and facility operations to ensure a safe, efficient, compliant, and employee-friendly office environment. The role will be responsible for office administration, facilities management, vendor governance, workplace services, security, maintenance, compliance, and employee support functions.

Key Responsibilities

Workplace & Facilities Management
Manage day-to-day administration of office facilities, including workstations, cabins, meeting rooms, and common areas.
Ensure optimal space utilization and workplace readiness.

Employee Support & Workplace Experience
Coordinate onboarding and exit processes, including workspace setup and clearance activities.
Partner with HR to enhance employee experience and support engagement initiatives.

Events & Employee Engagement
Plan and execute townhalls, leadership meetings, employee engagement programs, and corporate events.

Vendor & Contract Staff Management
Manage outsourced staff and facility vendors, ensuring service quality, productivity, and SLA compliance.
Oversee housekeeping, pantry, security, pest control, and other soft services.

Cafeteria Operations
Manage canteen operations, hygiene standards, vendor performance, and employee feedback mechanisms.

Compliance & Regulatory Management
Ensure adherence to statutory, administrative, and organizational compliance requirements.
Coordinate with local authorities and regulatory bodies for approvals, inspections, and audits.

Budgeting, Billing & MIS
Manage vendor billing, budget tracking, invoice verification, and administrative cost control.
Prepare MIS reports, dashboards, and management reviews.

Safety, Security & Maintenance
Oversee fire safety systems, emergency preparedness, mock drills, and statutory compliance.
Manage physical security, access control, CCTV monitoring, and visitor management.
Monitor preventive maintenance schedules and ensure timely resolution of facility-related issues.

Inventory & Asset Management
Maintain office assets, consumables, and inventory.
Conduct periodic audits and ensure optimal stock availability.

Qualifications & Experience
Graduate/Postgraduate in Administration, Facilities Management, Hospitality, Operations, Business Administration, or a related field.
10+ years of experience in Administration, Facilities Management, Workplace Operations, Corporate Services, or Office Management.
Strong experience in facility operations, vendor management, office administration, and employee support services.
Exposure to security, maintenance, compliance, and contract staff management preferred.
Experience managing corporate office environments and multiple vendors will be an advantage.