Job Description & How to Apply Below
Operations Executive
Department:
Soft Services / Technical Services / Manpower Services Operations
Location:
Mumbai / Navi Mumbai
Experience:
4–8 years in Facility Management / Manpower Operations
Role Summary
We are hiring a proactive and structured Operations Executive to manage end-to-end operational control across 8 to 15 client sites within an assigned cluster. This is a field-active, accountability-first role responsible for daily manpower deployment verification, attendance accuracy, issue resolution, client communication, payroll input validation, site audits, and MIS reporting. The ideal candidate is not a data-entry person – they are an analytical operations controller who verifies field data, drives closures, manages clients, and ensures that every site is running at full contracted strength with zero service gaps .
Key Responsibilities
• Verify daily attendance across all cluster sites; identify gaps, absenteeism, and replacement requirements.
• Coordinate manpower backfills and temporary replacements to maintain 100% deployment fulfillment.
• Review field site visit reports daily; conduct independent site visits for ground-level verification.
• Act as the primary client interface for operational issues, complaints, and manpower status updates.
• Validate payroll inputs, OT logs, rosters, and leave records before payroll cut-off.
• Maintain live issue trackers across all sites with owner, status, and resolution timelines.
• Prepare and submit Daily Attendance Dashboard, Weekly MIS, and Monthly MIS reports on time.
• Coordinate toolbox talks, SOP refresher sessions, and induction training with documentation.
• Ensure compliance with grooming, uniform, PPE, , onboarding, and statutory documentation standards.
• Review EOD updates from Field Executives and plan next-day priorities and site visit schedules.
Required Skills
• Multi-site manpower operations and deployment control
• Client communication and complaint handling
• Attendance and payroll verification
• Excel, MIS, and reporting discipline
• Issue tracking, follow-up, and escalation handling
• Site audit and compliance monitoring
• Team coordination and supervisory oversight
• Operational pressure management
Experience
• 4–8 years in facility management, manpower services, soft services, technical services, or related manpower-intensive operations.
• Minimum 3 years of direct multi-site manpower deployment and attendance control experience.
• Prior experience in client coordination, payroll verification, OT management, and MIS reporting.
• Team handling experience – managing Site Executives, Supervisors, or ground manpower teams.
Education
• Graduate in any discipline. Diploma or degree in Facility Management / Operations is preferred.
• Proficiency in MS Excel, Word, and PowerPoint is mandatory.
Preferred Industry Background
• Facility Management | Housekeeping | Technical / MEP Services | Manpower Supply | Security Services | Hospitality Engineering | Industrial Services
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