Regional Manager – Ocean Freight Operations

Job Purpose

To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

Key Responsibilities:

Manage  Ocean Import & Export operations  across all branches in the assigned region.
Ensure timely and accurate shipment execution, documentation, billing, and file closure.
Monitor regional  KPIs, productivity, revenue, GP, costs, and operational performance .
Drive process standardization, SOP compliance, and continuous improvement.
Manage relationships with  shipping lines, vendors, CFS, transporters, and overseas agents .
Handle critical customer escalations and ensure timely resolution of service issues.
Work closely with Sales and KAM teams to support customer retention and business growth.
Identify and control  revenue leakages, operational losses, claims, and unnecessary costs .
Lead, develop, and motivate regional Operations teams and ensure optimum manpower utilization.
Provide regular operational MIS and performance updates to Senior Management.

Candidate Profile :

Graduate/Postgraduate in Logistics, Supply Chain, or Business Management.
10–15 years of experience  in Ocean Freight/Freight Forwarding.
Prior experience managing  regional/multi-branch operations  preferred.
Strong knowledge of FCL/LCL, Import & Export operations.
Strong leadership, commercial, analytical, customer management, and problem-solving skills.

Key KPIs:

Operational Efficiency | Revenue & GP | Productivity | Customer Satisfaction | Cost Control | Process Compliance | Team Performance | Revenue Leakage Control