Transfer Center and Operations Coordinator

About this opportunity

Transfer Center Experience & Operations Coordinator supporting identification, recruitment, enrollment and support of transfer students.

• Serve as first point of contact at the Transfer Center via in-person, phone, email, and virtual appointments.
• Provide organizational program support for all transfer admissions recruitment activities, manage the master travel calendar, authorizations, expense vouchers, and maintain documentation.
• Deliver excellent customer service to prospective, admitted, and new students, resolving inquiries and providing referrals.
• Reserve recruitment vehicles, coordinate with Transportation, and maintain documentation.
• Perform data entry in Slate, verify student records, and produce statistical reports.
• Coordinate projects, meetings, and schedule guest speakers for staff.
• Process fair registration forms and payment of fair registration fees.
• Prepare printed and digital materials, supervise registration of Transfer Visit Days and appointments.
• Manage communication through the Transfer Center email, including scheduling of appointments.
• Itemize program budgets, monitor spending, and produce a yearly budget overview.
• Assist with professional transfer staff search process, create interview schedules, and coordinate interviews.
• Understand university policies and procedures, respond to correspondence, and refer to other campus offices.
• Act as backup to the Welcome Center for campus visit check‑in and registration procedures.
• Research transfer‑related topics as needed.
• Maintain multiple filing systems, electronic and cabinet.
• Assist with call campaigns during the semester.
• Properly dispose of outdated confidential documents.
• Maintain cooperation with other campus and external offices.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.

• At least 18 months of education or training beyond high school in a business‑related area.
• 1–3 years of experience in administration, customer service, computer, oral, and written communication.
• Associate’s degree (preferred).
• Experience in a college admissions office (preferred).
• Current authorization to work in the United States without employer sponsorship.

• 10–24 vacation days (paid), 12 sick days, 10 holidays per year.
• Paid parental leave (6 weeks).
• Health, dental, long‑term disability, and life insurance plans.
• Retirement benefits.
• Coverage of 90% of child or children's undergraduate tuition at Ball State, and 100% coverage for employees’ undergraduate tuition, 80% for graduate tuition.

Ball State University is an equal opportunity employer. All qualified applicants will receive employment consideration without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or expression, disability, genetic information, ethnicity, national origin, age, or protected veteran status. The university provides accommodations for qualified individuals with disabilities. For assistance, contact the Assistant Director of Equal Opportunity and ADA Coordinator, John Bowers, at 765‑285‑5163.