Administrative Assistant - Assistant Sr

Job Summary

The district Administrative Assistant-Assistant Sr. role is responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.)

• Under immediate supervision, perform basic, routine administrative duties following well defined, standard procedures.
• Assist with document processing, compiling special reports, requesting information from other areas, filing and retrieval of information in both hard copy and electronic formats.
• Answer telephone, take messages, communicate via electronic mail and receive and distribute incoming and outgoing mail.
• Use keyboard to enter data and perform calculations or retrieve information.
• Operate a wide variety of electronic and mechanical office equipment.

• Listen to and understand written and verbal instruction.
• Communicate effectively with co‑workers and other employees and/or customers outside work area.
• Answer phone calls clearly and with a friendly, helpful tone and record messages accurately.
• Work effectively and productively with others.
• Actively help others with assignments to maintain department productivity.

• Answer customer questions but know when to refer questions or issues to others.
• Actively learn the function of the department and each employee responsibility to assist customers more effectively.
• Exhibit concern and sensitivity to others.

• Apply basic education and training in job responsibilities and assignments.
• Ask questions when unsure of how to handle an assignment and demonstrate initiative to handle assignments beyond the basic, routine level.

• Education:
  
  High school or GED.
• Work Experience:
  
  Six‑nine months of post‑high school experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique). Desirable.
• Skills:
  
  Organization of data and processes and effective communication, orally and in writing; good analytical and problem‑solving skills; proficiency with computers and office‑oriented software products.

• Education:
  
  High school graduate or GED.
• Work Experience:
  
  3–4 years of related experience in utilizing administrative office procedures, practices and equipment; experience in varied business situations or circumstances that develop confidentiality, maturity, discretion, personal tact, judgment and initiative.
• Skills:
  
  Organization of data and processes and effective communication, orally and in writing; good analytical and problem‑solving skills; proficiency with computers and office‑oriented software products.

• SG03 pay starting between $22.14/hour and $27.68/hour.
• SG04 pay starting between $26.00/hour and $32.49/hour.
• Comprehensive benefits package supporting overall well‑being of employees.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.