Eligibility Assistant - Front Desk

Overview

This position is located in Muncie, IN.

The Eligibility Assistant provides general office support and assistance for case workers and clients applying for public assistance. This role involves customer service and direct interaction with the general public, clients, office staff, and other state personnel. The DFR determines eligibility for individuals applying for or receiving public assistance through programs such as TANF, SNAP, and Medicaid. Eligibility Assistants serve as front‑desk staff, collecting paperwork, processing applications, and performing other administrative tasks.

• Welcome all on‑site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multitask
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

This is a long‑term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $14.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday‑Friday 8:00 AM‑4:30 PM.

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact T

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.