Business Support Services Assistant

Position Title

Business Support Services Assistant

$13.80 - 14.95

University

08/17/2026

Ball State University Libraries is searching for a customer service and detail-oriented person to join our team. The role is responsible for monitoring the conditions of Bracken Library, including assessing and documenting facility issues, processing coin-operated and bill-change equipment, and providing loading dock services for collection materials, furniture, and supplies. It also plays a pivotal role in internal asset tracking and space imaging through AutoCAD software.

This full-time position comes with a comprehensive benefits package.

Applicants must have current authorization to be employed in the United States without employer sponsorship.

• Adhere to policies and procedures regarding receipt, recording, and processing of coin-operated duplicating equipment, bill changers, and debit card monies; assist library users and colleagues with the operation and troubleshooting of equipment; maintain the internal audit of funds.
• Perform regular maintenance on support services equipment and complete internal maintenance reports; serve as primary contact with external maintenance firms.
• Prepare and process incoming and outgoing campus and U.S. mail; provide shipping and receiving loading dock services for collection materials, supplies, equipment, and furniture using various delivery and transport services.
• Triage and resolve public printer hardware issues by monitoring incoming trouble tickets, performing initial diagnostics, and facilitating prompt communication and follow-up with outside service vendors.
• Oversee photocopy and reproduction services for the Library, including quality production of brochures, pamphlets, and various documents and forms.
• Monitor conditions of Bracken Library; receive, assess, and document facility issues; communicate this information to Facilities Planning and Management.
• Assist with inventory tracking, perform light moving and readjustment of library furniture and equipment.
• Train and monitor student assistants in the performance of area work assignments and job duties.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.

• Up to eighteen months of training beyond high school or equivalent.
• Over one year of related experience.
• Proficiency with Microsoft Excel.
• Physical ability to lift up to 35 pounds, lift up to 10 pounds repeatedly, push a book cart up to 150 pounds, and walk for 1 hour or more to perform walk-through facility checks of the entire building.

• Over one year of library or other public service experience.
• Experience with AutoCAD software.
• Experience with fund management.
• Experience with photocopy/duplicating equipment and bill changer equipment.

This full-time role includes paid vacation days ranging from 10 to 24, 12 sick days, 10 paid holidays per year, paid parental leave of six weeks, affordable health and dental insurance, long-term disability and life insurance, a range of retirement benefits, and tuition coverage for undergraduate and graduate education.