Manager of Payroll Operations Job Muncie area,Indiana USA,Business

Position Title

Manager of Payroll Operations

Compensation

$58,000 - $63,500

Department

Payroll

About this opportunity

Working for Ball State offers a comprehensive benefits package that includes medical and prescription coverage, dental insurance, flexible spending and health savings accounts, paid time off, holiday pay, a university-funded retirement plan, tuition discounts, and more. This is a full‑time, on‑campus position. All candidates must have current authorization to be employed in the United States without employer sponsorship. Ball State will not offer visa sponsorship for this position.

What

you’ll do and what you’ll bring

Position Function:
The Manager of Payroll Operations will be responsible for administering University pay and time off policies, overseeing payroll deduction processes, ensuring accurate and timely payroll processes, ensuring compliance with all federal and state regulations, maintaining payroll systems and standard operating procedures, developing test plans, providing payroll communication, conducting payroll presentations and training sessions as needed, delivering exemplary customer service and resolving employee payroll issues, serving as a liaison for various departments across campus, and supervising the Payroll Specialist positions.

This position will also oversee the departmental interfaces, JVs, and JAGGAER as well as projects related to our process improvement initiatives. Collaboration with the Director of Payroll Operations will involve project timelines and deadlines.

Duties and Responsibilities

Provide the daily managerial oversight of the Payroll Operations including the Payroll Specialists. Ensure accuracy, timeliness and compliance with federal and state regulations for all payrolls processed by the Payroll Specialists. Ensure University policies are appropriately administered and all standard operating procedures are developed correctly and kept current. Investigate and resolve payroll issues. Provide exemplary customer service.

Support operational functions of the department including table maintenance, corrections to payroll feed errors, assistance with entry and/or approval of journal vouchers, approval of JAGGAER requisitions, balance and submission of tax files to ADP timely, retiree billing process, troubleshooting FMB positive pay issues, and monitoring audit reports for data system integrity. Implement quality control measures, including documenting and reviewing payrolls to adhere to payroll operations procedures by conducting periodic audits to ensure accurate data is maintained and processes are followed.

Maintain a complete understanding of all pay policies, their associated employment classifications, and processes for each pay cycle. Demonstrate in‑depth knowledge of all systems associated with the payroll process including Workday, ADP Smart Compliance, First Merchants Bank, and Argos. Review, analyze, and utilize sound judgment to maintain payroll processes including payroll table set up and maintenance as needed throughout the year.

Test HR department system upgrades and patches. Maintain system knowledge and experience by performing various job functions within the test environments throughout the year. Independently manage process improvement projects, assign workload, track progress, identify and remove roadblocks, and complete various tasks as necessary to ensure on‑time project completion. Document new and/or changed procedures, create training materials, and conduct training sessions as needed.

Ensure all procedural documentation is current.

Provide support to the Director of Payroll Operations with capturing and responding to escalated payroll issues from internal and external customers; liaise with the Payroll Accountant to troubleshoot payroll reconciliation discrepancies; liaise with governmental agencies, vendors, auditors, and other entities regarding reports, payroll issues or other related payroll policies and procedures.

Identify process improvement initiatives and define standards for new processes; review, follow, and provide input to payroll team objectives including ideas, solutions, and tools to increase the…