Customer Service Representative - PRN

Schedule

PRN including Weekends, Mornings, Afternoons, Evenings, Nights – rotating holidays. ONSITE ONLY. Training is 5‑7 weeks Monday‑Friday covering all three shifts.

Ball Memorial Hospital
2401 W. University Ave
Muncie, IN 47303

We are searching for a team‑oriented, energetic individual who takes pride in providing excellent service to patients, team members, and providers to join our team at IU Health, Ball Memorial Hospital. As a Customer Service Representative for over 100+ offices, you will be the primary contact for all of IU Health in the East Central Region functioning as the operations command that answers, routes, and manages critical and non‑critical calls 24 hours a day, 365 days a year.

• Handling internal and external calls
• Screening patient information
• Paging, documenting, and handling operational/facility needs and emergency procedures
• Dispatching IU Health Police
• Utilizing and scheduling internal and external providers
• Providing directory services

• Proficiency with computers and telephone inquiries (required)
• Customer service experience (required)
• Knowledge of medical terminology (preferred)
• Strong verbal communication
• Strong interpersonal skills
• Call center experience
• Medical office/healthcare facility experience (preferred)

• High school diploma or GED (required)
• 0‑3 years of relevant experience (required)
• Proficiency in Microsoft Office (required)
  Ability to manage time effectively in a fast‑paced environment (required)

We are an equal‑opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.