Customer Experience Professional

Job Description

As a Customer Experience Professional here at Honeywell, you will play a crucial role in shaping our customer experience initiatives. Your expertise in customer service, problem-solving, and relationship management will be instrumental in delivering exceptional experiences to our customers. You will report directly to our Customer Experience Manager and work out of our Muncie In location on a hybrid work schedule.

In this role, you will have a direct impact on enhancing customer satisfaction, driving loyalty, and building strong relationships with our customers. You will collaborate with cross‑functional teams to identify customer needs, resolve issues, and implement strategies to improve the overall customer experience.

• Provide exceptional customer service and support to ensure customer satisfaction
• Identify customer needs and proactively address them to enhance the customer experience
• Resolve customer issues and complaints in a timely and effective manner
• Collaborate with cross‑functional teams to improve processes and systems that impact the customer experience
• Collect and analyze customer feedback to identify trends and areas for improvement
• Develop and maintain strong relationships with key customers and stakeholders

• 1-year minimum customer assistance experience in a fast-paced environment, including multichannel customer support (calls, email, chat).
• 1-year minimum experience using CRM systems and customer service software.
• 1-year minimum experience using Microsoft Office Suite.
• High school diploma or equivalent

• Experience in customer experience management or a similar role
• Strong problem‑solving and decision‑making skills
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Bachelor's degree in Business Administration, Marketing, or a related field

In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance;
Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.