Customer Experience Professional
Job in
Muncie, Delaware County, Indiana, 47303, USA
Listed on 2026-06-26
Listing for:
Honeywell
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, CRM System, HelpDesk/Support
Job Description & How to Apply Below
As a Customer Experience Professional at Honeywell, you will play a crucial role in shaping our customer experience initiatives.
Your expertise in customer service, problem-solving, and relationship management will be instrumental in delivering exceptional experiences to our customers.
You will report directly to our Customer Experience Manager and work out of our Muncie, IN location on a hybrid work schedule.
Key Responsibilities- Provide exceptional customer service and support to ensure customer satisfaction
- Identify customer needs and proactively address them to enhance the customer experience
- Resolve customer issues and complaints in a timely and effective manner
- Collaborate with cross-functional teams to improve processes and systems that impact the customer experience
- Collect and analyze customer feedback to identify trends and areas for improvement
- Develop and maintain strong relationships with key customers and stakeholders
- 1-year minimum customer assistance experience in a fast‑paced environment, including multichannel customer support (calls, email, chat)
- 1-year minimum experience using CRM systems and customer service software
- 1-year minimum experience using Microsoft Office Suite
- High school diploma or equivalent
- Experience in customer experience management or a similar role
- Strong problem‑solving and decision‑making skills
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Bachelor's degree in Business Administration, Marketing, or a related field
In addition to a competitive salary and a leading‑edge work environment, Honeywell employees are eligible for a comprehensive benefits package. This package includes:
- Employer‑subsidized medical, dental, vision, and life insurance
- Short‑term and long‑term disability
- 401(k) match
Flexible Spending Accounts and Health Savings Accounts - Employee Assistance Program and educational assistance
- Parental leave
- Paid time off (vacation, personal business, sick time, and parental leave)
- 12 paid holidays
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