Customer Service Representative - PRN

Customer Service Representative

Location:

Ball Memorial Hospital, 2401 W. University Ave, Muncie, IN 47303

Schedule:

Onsite Only - PRN including Weekends, Mornings, Afternoons, Evenings, Nights – Rotating Holidays

Training is 5-7 weeks Monday-Friday on all 3 shifts

We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, team members, and providers to join our team at IU Health, Ball Memorial Hospital. As a Customer Service Representative for over 100+ offices, you will be the primary contact for all of IU Health in the East Central Region functioning as the operations command that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year.

Key Responsibilities:

• Handling Internal and External Calls
• Screening Patient Information
• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures
• Dispatching IU Health Police
• Utilizing & Scheduling Internal and External Providers
• Providing Directory Services

Experience with the following will be considered:

• Proficiency with Computers & Telephone Inquiries Required
• Customer Service Experience Required
• Knowledge of Medical Terminology Preferred
• Strong Verbal Communicator
• Strong Interpersonal Skills
• Call Center
• Medical Office/Healthcare Facility Experience Preferred

Requirements:

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.