Executive, Virtual Banking

Create Your Future With Affin

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.

Location:

Menara Glomac, Kelana Jaya.

Rotational shifts/days: 8:00 AM - 12:00 AM

Duration: 1-year Fixed Term Contract

• Handle inbound telephone interaction for Conventional and Islamic Bank customers.
• Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
• Provide correct information and resolve problem efficiently within time frame.
• To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
• Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
• Handling Customer Complaints
• Complete daily logs/reports for reporting
• Undertake and administrative task delegated by Team Leader/Supervisor.
• Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
• Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.

• Bachelor's Degree in any field (fresh) or SPM/Diploma holder with experience.
• Possess working experience in Financial Services Industry or Contact Centre is an added advantage. Excellent command in English and Bahasa Malaysia (Spoken & Written).
• Ability to converse in Mandarin or Cantonese is an added advantage.
• Interpersonal skills in handling / attending to customer's complaint at point of contact.
• General knowledge in complaint management, banking policies and regulations.
• Customer centric and a strong team player.
• Must be able to work on shifts, weekends & Public Holidays.
• Fresh Graduate are welcome to Apply!