Call Center Agent

Call Center Agent (Lead Generator)

Call Center Agents (Lead Generators) support our Outside/Inside Sales staff. Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses who have roofing concerns. No Residential calling.

Essential Duties & Basic Tasks:

• Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center. No Residential calling.
• During calls gather all relevant information, including size, age, and owner contact information for building/roof.
• Enter data into customer contact database for review and approval by sales staff.
• Maintain accurate and up to date information in database.

Goals:

• Generate at least TWO actionable leads per week.
• Making minimum outbound call requirements per day

Qualifications:

• Must be 18 years of age.
• High school diploma or GED preferred.
• Basic computer knowledge including the use of Outlook, Excel, and Word are helpful. The position also requires telephone skills, and minimum basic computer and typing skills.
• Some experience in a CALL CENTER or TELEMARKETING is preferred, but not required.
• Having knowledge of Microsoft access is preferred, but not required.
• Must be able to pass Pre-Employment Drug Screen.
• Provide 2 forms of I-9 Citizenship approved identification.

Skills & Abilities:

Honest, dependable, self-motivated, persuasive, good communication skills. Outgoing people person who is also able to handle high pressure moments while keeping a positive mind set. Ability to work in a team-oriented environment. Must have excellent customer service phone skills.

Working Conditions:

Position requires the ability to work in close contact with other Call Center Agents (Lead Generators) in a call center office environment. This job will be a sitting position for a large portion of your day.