Urgent Care Practice Manager - Nurse

Position: Urgent Care Practice Manager - Nurse

Location: Muncie, IN

Job : 708

# of Openings: 1

Open Door Health Services is hiring a Nurse Practice Manager for our Urgent Care Facility located in Muncie, Indiana at 1651 E 29th St.

Urgent Care is open 7 days a week Monday through Friday 8 am to 8 pm and Saturday & Sunday 9 am to 5 pm. We are only closed on Thanksgiving and Christmas Day.

The hours for this role will be Monday - Friday 9a to 6p. The ideal candidate will be flexible with scheduled hours and fill in for the clinic when needed on holidays and weekends.

As a Practice Manager you will uphold our Mission, Vision, and Values. This position will lead and coordinate daily operations in a variety of patient care activities to ensure all operations within the clinic are functioning appropriately. The individual will assist in the delivery of health care and patient care management in accordance with scope and licensure and will take an active lead in facilitating identified performance improvement activities within the department.

Responsible for assisting providers with diagnosing and/or treating disease/injury.

• Works to ensure the reporting area(s) is operating effectively and efficiently in conjunction with the mission, vision, and value statements.
• Provides leadership for the development and enforcement of policies and procedures designed to guide activities at a high-quality manner and reports violations to the Practice Manager.
• Maintains knowledge of and complies with personnel, nursing, medical and clerical policies and procedures.
• Adheres to the standards and policies of the Organizational Privacy/Security and Compliance guidelines and other State & Federal laws. This also includes reporting to the Compliance Officer, Privacy Officer, supervisor, or suggestion box any suspected unethical, fraudulent, or unlawful acts or practices.
• Triages calls with the patient, to determine the appropriate level of care necessary coordinates with care teams and schedules appointments accordingly.
• Schedules appointments for new and returning for all health-related providers, excluding Family Planning and WIC, as needed.
• Develops and monitors reports and analytics relative to effective departmental decision making, quality control, and performance improvement.
• Ability to strongly embrace and personify the mission of Open Door Health Services.

• Observes, records, and reports to physician/nurse practitioner, patient’s condition and reaction to drugs and treatments as indicated.
• Provides patient education relating to current condition as appropriate.
• Consults with Chief Medical Officer and/or Director of Clinical Operations regarding unresolved client/patient problems.
• Responsible for hiring, evaluating and disciplining reporting staff.
• Responsible for orientation, training and working with staff to ensure they understand job responsibilities, express desired results associated with duties and resources available to achieve results.
• Ensures the reporting area(s) engage in activities designed to effectively improve the quality of services.
• Works with Operations Manager and other members of leadership to plan, implement, and evaluate projects designed to enhance patient care and expand services.
• Ability to demonstrate professionalism and superior customer service with patients, co-workers, and administration.
• Adheres to the standards and policies of the Organizational Privacy/Security and Compliance guidelines and other State & Federal laws. This also includes reporting to the Compliance Officer, Privacy Officer, supervisor, or suggestion box any suspected unethical, fraudulent, or unlawful acts or practices.

• Implements the nursing process and communicates with the physician/nurse practitioner regarding concerns and/or problems regarding the client/patient.
• Mainta…