Parts Counter Associate

About Company:

About the Role:

The Parts Counter Associate plays a critical role in ensuring the efficient operation of the parts department by providing exceptional customer service and accurate parts identification. This position is responsible for assisting customers, both in-person and over the phone, with their parts needs, ensuring they receive the correct components promptly. The associate will manage inventory, process orders, and maintain organized records to support seamless parts availability.

Collaboration with technicians and suppliers is essential to verify part specifications and availability, contributing to overall service quality. Ultimately, the role supports the business by enhancing customer satisfaction and operational efficiency through expert parts knowledge and attention to detail.

• High school diploma or equivalent.
• Basic computer proficiency, including experience with inventory or point-of-sale systems.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Attention to detail and accuracy in processing orders and handling parts.

• Previous experience in automotive, industrial, or equipment parts sales or inventory management.
• Familiarity with parts catalogs and electronic ordering systems.
• Knowledge of mechanical or technical terminology related to parts and equipment.
• Ability to lift and move parts weighing up to 50 pounds safely.
• Experience working with diverse customer populations in a retail or service environment.

• Greet and assist customers in identifying and selecting the correct parts for their needs.
• Process parts orders accurately using inventory management systems and point-of-sale software.
• Maintain organized and up-to-date inventory records, including receiving and stocking parts.
• Communicate effectively with service technicians and suppliers to verify part specifications and availability.
• Provide timely and professional responses to customer inquiries via phone, email, or in person.
• Assist in managing returns, warranties, and exchanges in accordance with company policies.
• Support the parts department in maintaining a clean, safe, and efficient work environment.

The required skills enable the Parts Counter Associate to efficiently identify and process parts orders, ensuring customers receive the correct items promptly. Strong communication skills are essential for interacting with customers, technicians, and suppliers to clarify part requirements and resolve issues. Computer proficiency supports the use of inventory management and point-of-sale systems to maintain accurate records and streamline transactions. Attention to detail ensures accuracy in order processing and inventory control, reducing errors and delays.

Preferred skills, such as familiarity with parts catalogs and technical terminology, enhance the associate's ability to provide expert guidance and improve overall customer satisfaction.