Engineering Service Manager

Lyndex-Nikken is a global organization that manufactures and supplies precision tool holders, rotary tables, and other accessories for machining. For 45 years, our products have been relied upon in industries including automotive, aerospace, energy, medical devices, and more. The Lyndex-Nikken brand represents high quality and accuracy, working seamlessly to improve the efficiency and precision of CNC machining processes. Our workplace culture is one of excellence and dedication to our team’s personal and professional development.

Lyndex-Nikken is deeply confident in our product value and with 20 consecutive years of profitability, we remain committed to significant organizational growth. We are expanding our North American sales team and currently have an opening for a Regional Sales Engineer. If you are a driven professional with a passion for providing high-quality solutions, please consider joining us to take your career to the next level.

The purpose of this position is to lead the service and installation efforts for the company’s rotary table product line. This management position reports directly to the President. This position will be a key decision-maker regarding technical and engineering issues related to the business. This position manages the day-to-day operations of the inside service staff (technical support, repairs, and parts coordination) as well as directing the field installation group responsible for system commissioning and customer integration at the machine tool level.

• Team Management:
  Lead and develop both the inside service team and field installation technicians, ensuring performance, training, and staffing needs are met.
• Service Operations:
  Oversee technical troubleshooting, warranty coordination, and inbound customer service inquiries.
• Customer
  
  Experience:
  
  Maintain high customer satisfaction through responsive communication and proactive service support.
• Service Workflow Optimization:
  Streamline processes for service ticket handling, escalation procedures, and installation project tracking.
• Infrastructure Maintenance:
  Oversee service area, maintain service tools, and replacement parts availability. Enforce company and regulatory safety standards in all service and installation activities.
• Sales Application Support:
  Provide technical assistance for applications on a pre-sale basis. Make drawings, layouts, and technical data available for customer solutions. Introduce associated products, when appropriate, such as work holding and automation.
• Documentation and Reporting:
  Ensure accurate and timely service logs, install documentation, CRM entries, and team reporting. Protect and identify data file storage protocols.
• Communication:
  Manage senior communication with internal departments (Sales, Product Management, Purchasing, Accounting, etc.) as well as customers and vendors on engineering/technical issues. Serve as the senior contact to customers and vendors on technical points.

• Fifteen years of engineering, service, or repair experience, five years of which include management experience.
• Other combinations of experience and education that meet the minimum requirements may be substituted.

• Engineering terms and processes, CNC Machine Tool functions and concepts.
• Excel spreadsheet/PC/Email/Web basic functions.
• Computerized information systems.
• Common business practices relating to the purchase, pricing, terms, shipment, taxes, and payment for products and services.

• Communicate clearly to customers, both internal and external regarding complex technical issues. Provide excellent customer service.
• Lead a diverse team of engineers, service technicians, and outside contractors. Build relationships with all departments within the company to collect information and resolve problems.
• Serve as a senior advisor on all technical issues to senior management of the company.

The salary for these positions ranges from $100,000 to $150,000 (including salary, bonus, and commission). Pay may vary based on individual expertise and regional factors. We believe in pay transparency and are committed to offering competitive…