Customer Service​/HelpDesk Coordinator, Customer Service Rep

Title:

QA Recall Coordinator

Location:

Mundelein, IL Duration: 6 Months to Start - conversion to FTE

Schedule:

Fully onsite for the first 2–3 months for training, then hybrid with 2–3x onsite per week Pay range: $20 - $23 per hour Mission:
To support Medline’s Quality and Recall operations by providing high-volume customer service, coordinating recall and field action activities, maintaining accurate documentation, and ensuring customer requests are handled efficiently and in compliance with quality and regulatory requirements. Day-to-Day:
Collabera is looking for a QA Recall Coordinator to support high-volume customer service and recall operations within Medline’s Quality organization. This individual will handle approximately 80–115 calls and 100–200 emails per day, assisting customers with recall-related requests, field actions, corrections, removals, returned products, and documentation. They will support customer notifications, return authorizations, credits, replacement requests, recall tracking, and record maintenance while working closely with internal teams to ensure accurate and timely resolution.

The ideal candidate will have a background in Med Tech/medical devices, Quality, complaints, recalls, or field actions. Zendesk experience is preferred but not required. Must Haves: 1–3 years of experience in Quality Assurance, medical devices/Med Tech, pharmaceutical, healthcare, regulatory, or a related environment;
High School Diploma/GED required, Associate’s degree preferred Strong customer service, verbal/written communication, attention to detail, and organizational skills Comfortable handling high-volume phone and email requests in a fast-paced environment Experience maintaining accurate records, documentation, and tracking systems Proficiency with MS Office, including Outlook, Word, and Excel Ability to manage multiple priorities, meet deadlines, and follow established procedures, work instructions, and regulatory requirements Plusses:

Experience with product recalls, field actions, corrections/removals, and medical device quality or complaint handling

Experience with customer notifications, returned product processing, and Quality Management Systems Zendesk experience and familiarity with regulated documentation and audit readiness Interested candidates can send their resume to an or reach me directly at  The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.