IT Support Specialist II

Job Description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods.

We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit  I Linked In I Glassdoor I Facebook I You Tube

The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor’s sites and is responsible for:

• Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
• Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
• Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
• Ability to support (L3) for Server and Virtualization environment Communication &
  
  Education:
  
  Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training.
• Ensure operational activities aligns with global IT standards and security policies.

Key Job Accountabilities Group IT Level Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction. Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with Responsible for the quality of the IT services delivery at the sites Project leadership in their sites for all IT infrastructure and support process changes for IT shared services Coverage of critical issues at the sites Security (alignment with IT policies) Documenting (knowledge base, procedures, help guides, etc.)

Asset Management Technical Support Installing / repairing hardware Application/software troubleshooting Printer and multi-function device management Data backup and restore Infrastructure Testing Network/Servers Support Support for setup and configuration of LAN switches and Access Points (wired and wireless) Management of the network documentation Management of the monitoring tools used to monitor the network equipment and servers Maintaining and administering server related activities such as patching, updates etc.

End User Support User management (onboarding/offboarding, updates) Major events support Site events support Support end user education

• Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
• Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with
• Responsible for the quality of the IT services delivery at the sites
• Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
• Coverage of critical issues at the sites
• Security (alignment with IT policies)
• Documenting (knowledge base, procedures, help guides, etc.)
• Asset Management
• Technical Support
• Installing / repairing hardware
• Application/software troubleshooting
• Printer and multi-function device management
• Data backup and restore
• Infra…