Quality Engineer; manufacturing plant

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit  I Linked In I Glassdoor I Facebook I You Tube Job  Description Job Overview Reporting to the Quality Manager, incumbent will work with cross functional teams to create a service model for Customer Complaint resolution to support all required compliance initiatives. Main focus of this role is to champion customer related quality activities ensuring the established systems satisfy internal and customer specifications and regulatory requirements.

Job Dimensions Process:
Quality system improvement

Customer:
Site leadership teams and all personnel

Principal Accountabilities Establish and maintain sound relationships with QM, quality teams and cross functional personnel

Engage with CAM (Customer Service), operations, IT and engineering personnel to identify system and compliance gaps with proposed resolutions

Work with operations and other teams to investigate and determine corrective actions related to customer complaints

Works very closely with commercial teams and Account Managers on customer related issues

Ensure that quality systems satisfy and meet at all times all customer specifications, internal and regulatory requirements (ISO, GMP, FDA)
Participate in internal and customer related quality activities

Engage in customer and third party visits and audits

Responsible for investigating and implementing corrective actions related to customer audit findings

Review customer specifications and sign off Develop quality control plan for products as required

Demonstrate quality performance by trending and tracking

Analyze data and present to the site management teams to identify quality improvement projects and focus areas

Reduce internal quality issues to meet and exceed set targets

Engage in risk assessment process; identification, control and management utilizing risk assessment tools such as FMEASupport new product and line launches by working with Sales and Marketing, Engineering and Product Development Establish a comprehensive service model for customer complaint resolution

Participate in CAPA steering committee and lead assigned CAPA and continuous improvement activities.

Utilize Six Sigma tools and participate in Kaizen events to create improvement and permanent positive change.

Engage personnel in problem solving and risk assessments

Champion, facilitate, participate in projects as assigned

Follow Amcor policies and procedures at all times with ethical behaviour that delights co-workers, suppliers and other interacted parties

Work safe and encourage all employees to work safe as well Communicate immediately quality issues that bear high risk to the business and customer

Treat all co-workers with…