Field Service Engineer

Mundelein, IL (Hybrid)
70–80% Travel (Primarily U.S., occasional Canada & Mexico)
Full-Time | Associate Level

We are recruiting on behalf of a leading organization in the mechanical and industrial engineering sector seeking a Field Service Engineer to support advanced industrial coating systems at customer facilities across North America.

This role is ideal for a technically strong, customer-facing engineer who enjoys hands-on troubleshooting, travel, and working with complex industrial machinery in fast-paced environments.

The Field Service Engineer is responsible for installing, maintaining, and repairing PVD (Physical Vapor Deposition) coating machines and related turnkey systems at customer sites.

This position requires extensive travel (70–80%), strong mechanical and electrical troubleshooting skills, and the ability to independently coordinate service visits while maintaining excellent customer relationships.

When not traveling, you will provide remote technical support and documentation from a hybrid work environment.

Install PVD coating machines, cleaning systems, and related industrial equipment

Troubleshoot mechanical and electrical issues

Complete repairs and component replacements

Respond to emergency service requests

Ensure compliance with all safety regulations and industry standards

Deliver hands‑on training for machine operation and maintenance

Educate customers on troubleshooting best practices

Prepare and maintain technical training documentation

Independently schedule and coordinate service visits

Communicate visit scope, timelines, and requirements to customers

Keep internal stakeholders informed of ongoing service activities

Provide troubleshooting support via phone, email, and remote tools

Guide customers through diagnostics and corrective actions

Maintain accurate documentation in ticketing systems

Follow all industry safety standards and company policies

Maintain safe work practices at customer facilities

Stay updated on PVD technology and industrial safety advancements

Bachelors degree in Engineering, Physics, or related technical field (or equivalent hands‑on experience)

Minimum 3+ years of experience servicing industrial machinery

Proven experience with PVD coating machines or similar industrial equipment (required)

Strong mechanical and electrical troubleshooting skills

Excellent customer service and communication skills

Ability to travel 70–80% (primarily U.S., occasional international travel)

Experience using remote support tools and service ticketing systems

Strong organizational skills and ability to manage multiple service projects

Solid understanding of safety regulations and best practices

Legal authorization to work in the United States (visa sponsorship not available)

Self-driven and comfortable working independently on customer sites

Organized and proactive in scheduling and communication

Technically confident in both mechanical and electrical systems

Comfortable training customers and representing the organization professionally