Assistant Member Service Manager - Munhall

Assistant Member Service Manager - Munhall

401 K, Dental, Life, Medical, Vision

Full time position

The Assistant Member Service Manager position will support our VP of Member
Services by overseeing daily operations, supervising staff, and ensuring members are
taken care of.

Responsibilities:
Balancing the branch with cash, checks, and mobile banking
Help maintain/track staff responsibilities, Credit Union compliance as well as
keeping up with the ever-changing financial environment
Maintain a professional relationship with Members as well as employees
Assisting with Scheduling/Coverage issues
Be able to resolve issues when without supervision
Assist members and staff with instances of fraud, identity theft, etc.
Accurately perform teller and member service transactions such as deposits,
withdrawals, shared certificates, opening & closing accounts, IRA's, debit cards,
etc.
Sign members up for online/mobile banking as well as assist when issues arise
(reset password, questions, etc)
Perform as well as assist staff with Estate Accounts, Death Claim Issues and
Business/Organization Accounts and problems.
Develop and maintain a knowledge base of the current and evolving products
and services
Properly identify members or potential members and document and update
member records based interactions
Cross-sell products and services by providing information about the product
Troubleshoot and resolve problems and/or technical issues and concerns
Handle all member inquires and complaints in person, by phone, or electronic
access
Travel to other branch locations, as needed

Qualifications:

Previous experience in customer service, banking, or cash handling experience
of 2-5 years
Efficient with Microsoft products such as word and excel
Ability to build rapport with our members
Ability to prioritize and multitask
Ability to perform your work accurately in accordance with policies and
procedures

To apply:

Send resume to

recblid wghfdty