Engagement Center Rep​/Scheduler

• Answers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments.
• Refers advanced scheduling tests to Engagement Center Coordinator.
• E nsures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved.

• Completion of High School diploma or GED. Medical or business office education or training preferred.
• 1 or more related years’ experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
• Knowledge of health insurance required; managed care preferred.
• Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
• Must be able to work in a fast-paced environment and maintain productivity/quality goals.
• Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
• Ability to maintain confidentiality of sensitive information.

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health.