Service Center Manager

Job Purpose

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Create an environment that inspires and engages the branch team to deliver results. Accountable for the successful execution of safe and profitable branch operations, business strategy, customer service, and consistent compliance with MRC procedures and controls.

• Engage employees in understanding, ownership, and compliance with all safety guidelines, drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.
• Ensure all required incident reporting is performed in a timely manner using the appropriate process.
• Oversee the implementation of corrective measures arising from incident investigation and hazard reports.
• Prepare the branch budget and monitor expenditures to ensure compliance.
• Monitor workflows throughout the branch to ensure timely accomplishment of sales, service, warehouse, and logistics duties.
• Ensure cycle count programs are executed according to plan.
• Lead employees to anticipate and solve problems and plan for workload changes.
• Motivate and challenge employees and encourage growth and development.
• Set clear expectations and measure results, communicate consistently, provide timely, candid feedback, and hold people accountable.
• Identify and initiate or obtain training required for employee success in performing duties.
• Maintain confidential information pertaining to normal supervisory duties.
• Administer, communicate, and promote awareness and compliance with MRC policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.
• Develop annual branch business plans to ensure the development of current business and the addition of new business.
• Control, perform, or oversee inside and outside sales activities, including customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel.
• Research and develop information on new projects.
• Develop new business, utilize and partner with regional and corporate resources and sales teams to identify and drive growth in key markets.
• Tailor branch strategy to ensure alignment with National Accounts service, support, and strategic needs.
• Identify and implement solutions to customers’ needs.
• Develop and maintain standards of service that deliver unbeatable excellence.
• Communicate honestly and consistently to reaffirm MRC’s reputation for ethical and dependable partnerships.
• Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills.
• Keep management informed of the area’s performance and provide advice on those matters that are mutually pertinent.
• Manage confidential information appropriately, including pricing and contract information, resale costs, and expense items.

• Undergraduate degree in a related field or equivalent combination of education and work experience that provides the necessary knowledge and abilities.
• Four or more years in customer service, inside sales, and/or warehouse services with increasing responsibility, including demonstrated leadership/supervisory experience.
• Demonstrated competence in the use of computers and software applications.
• Strong communication skills; ability to present information in one‑on‑one and small group situations.
• Willingness and ability to be on call as needed to provide 24‑hour service to customers.
• Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.
• Valid driver’s license with an acceptable record.
• Certificate or ability to be certified to operate fork trucks, overhead cranes, and other heavy equipment.
• Ability to provide documentation verifying legal work status.
• Proficiency in reading and speaking English.
• Understanding and compliance with MRC Global guidelines, Code of Conduct…