Scheduling Coordinator

Tennessee Oncology, a leading community‑based cancer care provider located in Nashville, Tennessee, seeks a Scheduling Coordinator to manage complex patient appointment scheduling across our clinics, radiology, procedures, and virtual tumor boards.

• Answer phone calls and greet patients courteously.
• Route calls/messages to the appropriate department.
• Perform patient check‑out workflow following policy and procedures.
• Interpret orders and treatment plans into appointments, following complex scheduling guidelines.
• Distribute patient documents and provide scheduling/preparation details.
• Track patients in the EHR to ensure no missed appointments.
• Follow up on cancelled and missed appointments and document appropriately.
• Schedule internal and external appointments, including referrals, radiology, procedures, hospital admits, virtual tumor boards, etc.
• Run daily reports to identify patients with unscheduled orders.
• Perform tasks related to governmental, insurance, and quality initiative programs (e.g., patient engagement portal communication, pre‑certification coordination, diagnostic order faxing for study patients).
• Follow SOP for external follow‑ups.
• Demonstrate excellent customer service and respond promptly to all stakeholders.
• Communicate with staff using instant messaging.
• Scan documents into the EHR when necessary and send portal invites.
• Perform other duties as assigned.
• Travel/float to other clinics for business needs.
• Maintain confidentiality of patient information and adhere to all Tennessee Oncology policies.

• High school graduate or equivalent (GED accepted).
• Two or more years of professional office experience with customer service.
• Electronic medical records experience preferred.
• Experience with electronic medical scheduling preferred.
• Knowledge of medical terminology preferred.
• Strong computer skills (Windows, MS Office, email).
• Excellent verbal, listening, and written communication skills.
• Ability to work productively in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

• Ability to travel to clinics when necessary.
• Ability to lift 25 pounds.