Customer Success Representative

.Customer Success Representative page is loaded## Customer Success Representative locations:
Alamo, Tennessee, United States of America time type:
Full time posted on:
Posted Todayjob requisition :
R0120527
*
* Location:

** Alamo, Tennessee, United States of America
** Job :
** R0120527
* * Date Posted:
**** Company Name:
** HITACHI ENERGY USA INC
** Profession (Job Category):
** Communications & Corporate Affairs
*
* Job Schedule:

** Full time
** Remote:
** No
*
* Job Description:

** This is more than a support role—it’s a chance to shape how customers experience our brand. You’ll be part of a team that values innovation, continuous improvement, and customer-centric thinking. If you thrive in a fast-paced environment and enjoy solving problems with purpose, this is your opportunity to make a real impact.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
** How you'll make an impact
*** Process new orders and drive clean order initiatives to streamline manufacturing.
* Collaborate with engineering to deliver complete, high-quality drawing packages.
* Manage change orders and build strong internal relationships across departments.
* Support revenue goals by resolving shipping holds and attending revenue meetings.
* Handle return authorizations, concessions, billing milestones, and overdue invoices.
* Apply lean methodologies to improve processes and customer success outcomes.
* Monitor and communicate shipping schedules, resolving potential delays.
* Participate in daily meetings and escalate issues for timely resolution.
** Your background
*** Minimum 2 years of experience in customer service, order management, or related fields.
* A degree in business or equivalent experience is preferred, though not required.
* Strong organizational and problem-solving skills.
* Familiarity with Microsoft Office and SAP is a plus.
* Understanding of basic accounting principles and project management.
* At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration.
* You’ll join a global team that values diversity, continuous learning, and career growth.
* We offer opportunities to develop your skills and make a meaningful impact every day.
*** Equal Employment Opportunity*** ***(EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities***## Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.##

## This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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