Account Director

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional food service systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Food service Systems division is a world‑leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick‑service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

SUMMARY

The Account Director leads sales and sales administration efforts for the McDonald’s Americas Account. This role is accountable for driving revenue growth through strategic account leadership, building and sustaining trusted relationships with key McDonald’s contacts and OEM partners, enabling strong sales execution through field leadership, expanding emerging market opportunities, and delivering consistent and exceptional customer experience. Ideal candidates bring proven leadership experience, strong sales and marketing expertise, excellent communication skills, and the ability to inspire teams while delivering results.

Significant domestic and international travel is required to maintain customer relationships, support sales initiatives, and represent the company at meetings, conferences, and conventions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own and manage strategic relationships with key customer accounts, ensuring customer satisfaction and long‑term partnership growth.
• Serve as the primary point of escalation to resolve customer disputes, service issues, and internal alignment challenges.
• Act as an information conduit between customers and internal stakeholders, including Regional, Corporate, Divisional, Franchisee, and National Franchisee organizations.
• Bring customer insights back into the organization to inform product development, marketing strategy, and service improvements.
• Develop and execute sales strategies to meet and exceed revenue targets, with a strong emphasis on emerging markets and market share expansion.
• Review and establish monthly sales forecasting and project planning to support company sales budgets.
• Partner with the VP of Sales to develop selling strategies and tactics for domestic and international markets.
• Support international sales efforts in regions where no dedicated Sales Manager exists or involvement is limited.
• Direct, coach, and develop outside sales and sales administration teams supporting key customer accounts.
• Conduct performance reviews and support professional development through training, coaching, and individual development plans.
• Foster a culture of accountability, recognition, collaboration, and continuous improvement across the sales organization.
• Makes professional development a top priority to retain and grow our talent to include but not limited to ongoing training and development and individual development plan execution for each member of your team.
• Review and manage team workload, promote cross‑training, and ensure efficient information sharing and project execution.
• Coordinate communication and execution between Sales, Sales Administration, Product Management, Segment Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, Shipping, Information Systems, Service, Warranty, and Turnkey Installation teams.
• Establish and maintain infrastructure and processes that support sales execution, installations, service, and warranty needs for key customer accounts.
• Lead process improvement initiatives and corrective actions through structured problem‑solving efforts.
• Assist the VP of Sales with organizing sales meetings, national conventions, and customer‑facing events.
• Represent the company at customer meetings, conferences conventions, and industry events.
• Travel extensively within the U.S. and…