Document Collections Specialist

Document Collections Specialist

Shift: Monday–Friday, 8am–5pm, $26/hour (Friday is remote)

Location: This position is NOT 100% remote. Candidates must live within a commutable distance to Murfreesboro, TN and have a completed Bachelor's Degree.

Bonus Opportunity: You will have the opportunity to earn a quarterly bonus of up to $1,500 if key performance indicators (KPIs) are met.

• Creating cases in Salesforce and attaching relevant documentation from research to each case.
• Researching repair history and contacting applicable dealerships to obtain all Repair Orders associated with the vehicle.
• Developing a Repair History Report from the collected Repair Orders.
• Obtaining Sales Documents, including but not limited to Bill of Sale, Title Application, Registration, Lease Agreements, and Sales Contracts necessary in the buyback process.
• Communicating and building relationships with dealerships and field personnel to receive required documentation.
• Coordinating Salesforce cases and collecting documents for the Breach of Warranty department.

• Bachelor's Degree is required.
• Strong working knowledge of Microsoft Office products, with an emphasis in Excel and PowerPoint.
• Knowledge of Salesforce preferred.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.

• Weekly pay
• 16 paid holidays
• 10–15 days of Paid Time Off
• Enhanced medical benefits
• Kelly Perks-Discount Program

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.