Customer Insights Manager

Job Overview At Gourmet Foods International, our customers are at the center of our strategic decisions. We are seeking a detail-oriented and analytical Customer Insights Manager to provide GFI’s sales leadership team with comprehensive, actionable, and accurate reporting using internal and external data sources.

This position is responsible for analyzing sales performance, identifying trends, supporting forecasting efforts, and translating complex data into practical recommendations that help improve revenue and business performance. The ideal candidate is organized, collaborative, and comfortable presenting findings to executives and business leaders.

What does your day look like? Some of your duties may include:

Create and analyze monthly, quarterly, and annual sales reports

Identify sales trends, performance patterns, and opportunities for improvement

Compare actual sales results to revenue forecasts, budgets, and performance expectations

Develop forecasts and evaluate the potential revenue impact of business proposals

Partner with Sales, Marketing, and leadership teams to support strategic planning and decision-making

Present findings, forecasts, and recommendations to executives and management

Provide actionable recommendations to increase revenue and address weaknesses within the sales organization

Build and maintain reports, dashboards, and analytical tools using internal and external data sources

Support data mining, database management, and sales performance analysis

Monitor sales performance against established budgets and business goals

Maintain accurate documentation and reporting standards

Identify opportunities to improve reporting processes, data quality, and analytical efficiency

Things you need to be able to do:

Experience with sales reporting, forecasting, data analysis, or business intelligence

Strong analytical and problem-solving skills

Ability to organize and manage multiple priorities

Ability to work independently and meet deadlines

Strong oral and written communication skills

Ability to present findings clearly to executives and business leaders

Strong attention to detail and commitment to data accuracy

Proficiency in Microsoft Office, particularly Excel and Access Strong computer and database skills

Ability to recognize trends and translate data into practical business recommendations

Ability to collaborate effectively with Sales, Marketing, and leadership teams

Things that are a plus but not a deal-breaker:

One or more years of sales management or sales analytics experience

Experience with database management or SQL Experience developing dashboards or automated reporting tools

Experience working with large or complex datasets

Experience supporting revenue forecasting and business planning

Bachelor’s degree in Business, Analytics, Finance, Marketing, or a related field

Equivalent combination of education and relevant experience

What we think you’ll love about Gourmet Foods International:

Career Growth:
College tuition reimbursement and advancement opportunities.

Learning Culture:
Work with evolving technology, analytics tools, and innovative specialty food products.

Meaningful Impact:
Provide insights that influence sales strategy and business decisions.

Team Environment:
Join a collaborative team that values accuracy, communication, and continuous improvement.

Product

Experience:

Participate in specialty food tastings and learn about emerging products and industry trends.

What else can we offer?

Gourmet Foods' benefits include Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability, Long-Term Disability, and Accident Insurance. We also offer 401(k) with matching contributions, Profit Sharing, Competitive Salaries, Flexible Paid Time Off (PTO), Paid Holidays, Free College Tuition, PAID Parental Leave, Professional Development Programs, opportunity to grow within the Company, Employee Discount, and Referral Bonus.

Bonus, Incentives & Company-Provided Resources:

Market-competitive compensation

Company-provided computer and technology tools necessary to perform the role Opportunities for professional development and career growthGFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be conducted as part of the hiring process. Background checks can include, but are not limited to, previous employment, education, and criminal records.

Equal Employment Opportunity Gourmet Foods International is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.
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