Sales Operations Support ​/ Customer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.

Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson Provider Solutions is seeking an experienced Sales Operations Analyst who supports customer‑facing projects, services, and client program execution. This role partners closely with Business Development Directors, prospective customers, and cross‑functional teams to help ensure customer expectations are met, schedules and deliverables remain on track, and opportunities are effectively qualified and transitioned for implementation readiness.

The Sales Operations Analyst acts as an experienced individual contributor supporting Business Development Directors and leadership in the planning, coordination, and execution of customer acquisition, onboarding, and client program activities. This role may oversee the day‑to‑day operational relationship with prospective customers or customer programs during the active sales and implementation readiness process, ensuring schedules, deliverables, dependencies, and service expectations are aligned with contractual or program commitments.

The analyst works under limited direction, applies broad operational and customer‑facing knowledge, uses sound judgment within defined practices, and resolves a diverse range of complex problems to support positive customer outcomes.

• Coordinates and tracks customer‑facing sales operations, onboarding, and client program activities to help ensure schedules, contractual or program commitments, and service expectations are met.
• Serves as a liaison between Business Development, prospective customers, and internal project management, services, support, and customer care teams to align mutual objectives and maintain a consistent customer experience.
• Develops, reviews, and monitors prospective account or client program success plans with leadership, using milestones, service‑level expectations, risks, budgets when applicable, and dependencies to assess progress.
• Identifies, evaluates, and recommends process improvements, including proposed solutions, timelines, and change impacts for leadership consideration.
• Works directly with prospective customers or customer programs to gather information, clarify requirements, address questions, and support completion of sales, onboarding, and service deliverables.
• Provides timely, accurate responses to prospective customer and Business Development Director questions, escalating complex issues and redirecting efforts as appropriate.
• Builds and maintains strong prospect‑facing communications that support customer satisfaction, confidence, and engagement with McKesson Provider Solutions.
• Maintains accurate Salesforce administration, opportunity tracking, customer activity updates, and reporting to support visibility into pipeline, risks, and implementation readiness.
• Tracks cross‑functional dependencies, schedules, and milestone progress for dedicated Business Development markets, anticipating barriers and coordinating resolution.
• Represents Provider Solutions as a liaison to the RFP support team, helping coordinate accurate, timely, and customer‑focused responses that align with prospective customer needs.
• Validates that implementations are completed timely and accurately in collaboration with onboarding, project management, customer care, and other support teams.
• Assists with contract draft requests and related customer documentation by coordinating required inputs, dependencies, and stakeholder reviews.
• Develops creative solutions to complex operational problems and executes process improvements that improve customer experience,…