Commercial Dispatcher

Commercial Service Dispatcher Full-Time | Monday–Friday | Commercial HVAC & Plumbing | Customer & Operations Support Success Starts Here

Roscoe Brown is hiring a Commercial Dispatcher to join our growing commercial HVAC and plumbing team.

This is more than a traditional dispatch role. Our Commercial Dispatcher helps keep the commercial operation running smoothly by coordinating customers, technicians, scheduling, billing, proposals, documentation, and day-to-day service needs.

If you're organized, detail-oriented, comfortable managing multiple priorities, and enjoy being the person who keeps things moving, Roscoe Brown is the place for you.

For over 85 years, Roscoe Brown has proudly served Middle Tennessee while investing in the people who make our success possible. We don't just hire employees—we build careers.

• Full-time, Monday–Friday schedule
• Work closely with commercial HVAC and plumbing teams
• Strong support from commercial leadership and office teams
• Medical, Dental & Vision Insurance
• Additional employee benefits through Aflac
• 401(k) with company match
• Company-paid life insurance
• Paid Time Off
• Company-provided equipment and technology
• Employee discounts through various company partnerships
• Company events and celebrations
• Opportunities for advancement and leadership growth

Commercial Dispatch is a key connection point between customers, technicians, leadership, and the office. Your organization and follow-through directly impact the customer experience and the efficiency of the commercial team.

No two days are exactly alike. You'll balance scheduling, customer communication, technician support, billing, proposals, documentation, and commercial account needs.

As you build your knowledge of commercial HVAC, plumbing, and service operations, you'll have opportunities to take on additional responsibilities and continue developing your career with Roscoe Brown.

As a Commercial Dispatcher, you will oversee the administrative and operational workflow for commercial HVAC and plumbing service accounts while helping ensure customers and technicians receive the support they need.

• Create and manage commercial customer work orders from start to finish
• Respond to customer inquiries regarding pricing, scheduling, job status, and future service needs
• Plan and manage the rolling three-day commercial call board
• Schedule and dispatch HVAC and plumbing technicians based on job requirements, customer needs, maintenance agreements, and emergency service
• Reprioritize calls throughout the day as customer and operational needs change
• Schedule and coordinate monthly commercial maintenance visits
• Follow up on unapproved proposals, confirm receipt, correct contact information, and track approvals
• Maintain accurate proposal and work order documentation
• Manage third-party billing requirements and submit required documentation, forms, and photos
• Monitor documentation to help prevent billing and payment delays
• Conduct technician debriefs and review job type, pricing, unit costs, and billing information before closing calls
• Identify and resolve billing or documentation issues before work orders move to accounting
• Maintain commercial parts procurement processes and track parts holds and quotes
• Research account history and update customer and billing information as needed
• Work closely with technicians, customers, dispatchers, leadership, and office teams to resolve issues and keep operations moving
• Assist other dispatchers as needed to maintain an efficient commercial operation

At Roscoe Brown, we believe our employees are most successful when they have the training, resources, and support they need to grow.

• Learn the commercial HVAC and plumbing service business
• Develop your scheduling and operational skills
• Build knowledge of commercial accounts and maintenance agreements
• Learn our systems, processes, and technology
• Strengthen your customer service and communication skills
• Take on…