Scheduler, Customer Service​/HelpDesk

Position Overview

We are seeking a reliable and customer-focused Scheduling Representative to join our team. In this role, you will serve as the primary point of contact for customers, managing inbound and outbound calls, scheduling service appointments, and ensuring a positive customer experience.

Location:

Kodak, TN

This position requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing accurate, timely support.

• Handle inbound and outbound calls to assist customers and schedule appointments
• Provide professional and courteous customer service in a high-volume call environment
• Accurately document customer interactions in CRM and scheduling systems
• Address customer concerns, manage follow-ups, and support resolution efforts
• Stay informed on company services to provide accurate information to customers
• Communicate effectively with dispatch, team members, and leadership to support operations

• Strong communication skills with a professional, customer-focused approach
• Ability to manage multiple calls and tasks simultaneously
• Comfortable learning and navigating CRM systems and technology
• Strong organizational skills with attention to detail
• Ability to think quickly and solve problems effectively
• Dependable and team-oriented

• High school diploma or equivalent required
• Previous customer service or call center experience preferred
• Basic computer proficiency and the ability to learn new systems
• Comfortable making outbound calls

This is an office-based role where you will primarily interact with customers by phone. The position requires consistent communication with internal teams and maintaining a professional, organized workspace. You will work in a fast-paced, team-oriented environment where responsiveness and accuracy are essential.

This is a Contract to Hire position based out of Kodak, TN.

The pay range for this position is $18.00 - $21.00/hr.

Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jun 4, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, please email astoncarter