Nelson Mazda Murfreesboro Service Advisor

Mazda Service Advisor

Full-Time | 5-Day Work Week | Saturdays Required
$50,000 Base Salary + Performance Bonus

We are seeking a professional, polished, and customer-focused Service Advisor to join our Mazda team. Mazda owners are passionate about their vehicles and expect an exceptional ownership experience. As a Service Advisor, you will serve as the primary point of contact for our customers, helping them maintain their vehicles while delivering a level of service that builds trust and long-term loyalty.

This position is ideal for an individual who combines automotive knowledge with outstanding hospitality, strong communication skills, and the intuition to anticipate customer needs.

• Deliver a welcoming, professional, and personalized service experience
• Build lasting relationships with customers through trust, transparency, and follow-through
• Accurately document customer concerns and vehicle needs
• Present maintenance and repair recommendations clearly and professionally
• Prepare estimates and obtain customer authorization for repairs
• Coordinate with technicians to ensure efficient workflow and accurate communication
• Keep customers informed throughout the service process
• Ensure timely vehicle delivery and a seamless ownership experience
• Maintain accurate records and service documentation
• Support dealership goals related to customer satisfaction, retention, and service performance

• Previous Automotive Service Advisor experience preferred
• Automotive dealership experience preferred
• College degree preferred, but not required
• Strong customer service and hospitality skills
• Excellent verbal and written communication abilities
• Professional appearance and demeanor
• Strong organizational and multitasking skills
• Ability to work effectively in a fast‑paced environment
• Computer proficiency and ability to learn dealership software systems

The successful candidate will:

• Possess exceptional customer service and hospitality skills
• Demonstrate strong intuition and emotional intelligence
• Anticipate customer needs and proactively provide solutions
• Communicate with confidence, professionalism, and empathy
  
  Be highly organized and detail‑oriented
• Thrive in a team‑oriented environment
• Maintain a positive attitude and strong work ethic
• Be motivated by customer satisfaction and performance‑based rewards
• Represent the Mazda brand with professionalism and integrity

• Full‑time position
• Five‑day work week
• Saturdays are required
• Typical schedule:
  • 7:00 AM – 5:00 PM, or
  • 8:00 AM – 6:00 PM
• One weekday off each week

• $50,000 annual base salary
• Performance‑based bonus opportunities
• Medical, dental, vision, and supplemental insurance options
• Paid Time Off (PTO) after 90 days
• 401(k) with 100% company match up to 6%
• Volunteer Time Off (VTO)
• Paid company and manufacturer training
• Career growth and advancement opportunities
• Employee‑focused culture committed to professional development

At our Mazda dealership, we believe exceptional customer experiences begin with exceptional employees. We invest in our team through training, development, competitive benefits, and opportunities for advancement. If you take pride in delivering outstanding service and want to build a long‑term career in automotive retail, we encourage you to apply.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender