Service Advisor

Service Advisor Full-Time | 5-Day Work Week | Saturdays Required $50,000 Base Salary + Performance Bonus Join a Dealership Focused on the Customer Experience We are seeking a professional, polished, and customer-focused Service Advisor to join our Mazda team. Mazda owners are passionate about their vehicles and expect an exceptional ownership experience. As a Service Advisor, you will serve as the primary point of contact for our customers, helping them maintain their vehicles while delivering a level of service that builds trust and long-term loyalty.

This position is ideal for an individual who combines automotive knowledge with outstanding hospitality, strong communication skills, and the intuition to anticipate customer needs.

What You'll DoDeliver a welcoming, professional, and personalized service experience

Build lasting relationships with customers through trust, transparency, and follow-through

Accurately document customer concerns and vehicle needs

Present maintenance and repair recommendations clearly and professionally

Prepare estimates and obtain customer authorization for repairs

Coordinate with technicians to ensure efficient workflow and accurate communication

Keep customers informed throughout the service process

Ensure timely vehicle delivery and a seamless ownership experience

Maintain accurate records and service documentation

Support dealership goals related to customer satisfaction, retention, and service performance

Qualifications

Previous Automotive Service Advisor experience preferred

Automotive dealership experience preferred

College degree preferred, but not required

Strong customer service and hospitality skills

Excellent verbal and written communication abilities

Professional appearance and demeanor

Strong organizational and multitasking skills

Ability to work effectively in a fast-paced environment

Computer proficiency and ability to learn dealership software systems

The Ideal Candidate The successful candidate will:

Possess exceptional customer service and hospitality skills

Demonstrate strong intuition and emotional intelligence

Anticipate customer needs and proactively provide solutions

Communicate with confidence, professionalism, and empathy

Be highly organized and detail-oriented

Thrive in a team-oriented environment

Maintain a positive attitude and strong work ethic

Be motivated by customer satisfaction and performance-based rewards

Represent the Mazda brand with professionalism and integrity
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