Service Advisor

Cumberland International Trucks, Inc. is seeking a bright and mechanically apt Service Advisor to join our service team in Murfreesboro, TN.

We’re in the business of developing people. We offer a Career Path with steps to earn more, learn more, and grow as a LEADER.

As a family and veteran-owned International Truck dealer group, we pride ourselves on offering a fun, empowering, customer-first culture with huge growth opportunities. Cumberland provides a safe and positive work environment per our core values: HONOR, READINESS, VICTORY, LOYALTY, and TEAMWORK.

• Responsible for the receipt and flow of all incoming work, communication with customers and all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing (total miles, engine hours, and any noticeable damage).
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Use OEM questionnaires and attach documents to the repair order.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Answer customer questions about service outcomes and consult with technicians when necessary.
• Inform customers about potential cost savings and warranty protections.
• Assist customers in deciding to fix their vehicle through the dealership’s shop or trade in.
• Oversee and manage the service center’s scheduling and workflow.
• Inform customers of changes in service or when their vehicle is ready to be picked up.
• Close repair orders (ROs).
• Obtain customer signature on the repair order and provide a copy.
• Understand, communicate, and evaluate all vendor and International Warranty guidelines, approval processes, and policies during the write-up and repair process; open repair orders under warranty or customer pay status.

• Minimum 2 years of customer service experience.
• Service Advisor experience in a dealership environment is a plus.
• Mechanical aptitude and ability to understand technical knowledge.
• Conduct oneself in a professional manner.
• Team player with a strong sense of commitment to the customer.
• Self‑motivated with good written and verbal communication skills.

• Work-life balance, mentorship programs, and internship programs.
• 8 paid holidays, paid time off (PTO), vacation, paid birthday off.
• Paid training, certification reimbursement, and $500 employee referral bonus.
• 401-K with employer match through Fidelity; medical, vision, and dental benefits.
• Life and AD&D benefits; supplemental life; short‑term and voluntary long‑term disability.
• Access to Teladoc (24/7/365 digital access to doctors).

Access to Technology – We make technology available to our customers that enhances and personalizes their experience and makes them want to come back. This includes simplifying self-service elements as well as automated processes.

Continuous Improvement – We constantly refine processes and customer interaction to meet customer expectations and build stronger relationships.

Flawless Execution – From answering the phone to closing a deal, we make everything smooth and seamless to build customer attachment and confidence.

Proudly, Cumberland International Trucks was named 2017 and 2018 Dealer of the Year by Navistar, and 2020 and 2022 Top Company for Women to Work For in Transportation by Women In Trucking Association.

EOE:
Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, and business need.