Member Team Lead

Position Summary

Assists management with the supervision of associates in an assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Supports the Open Door Policy, participates in recruiting, hiring, scheduling, promoting coaching, and evaluating associates.

Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promotes the value of Sam's Club products and services.

Provides and ensures member service by acknowledging the member, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance on self‑service technology, assisting members with transactions via registers or self‑checkout, and ensuring club pick‑up orders are filled. Oversees the assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and maintaining availability of carts and flatbeds.

Assists members with transporting items using cart retrieval equipment, maintains parking lot cleanliness, and completes accounting records, files transactions, and other required documentation following accounting office procedures. Provides funds for proper register operation, creates and interprets financial analysis reports, assists with accounting‑related investigations, prepares daily deposits, oversees cash fund transfers, and investigates overages and shortages in cash register drawers. Maintains confidentiality and accuracy of financial and personal information.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners; analyzes information from multiple sources; monitors progress and results; and identifies improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, standards of ethics, and integrity. Leads and participates in teams by using and sharing resources, information, and tools; determines customer needs and business priorities;

coordinates and executes work assignments; provides advice, feedback, and support to ensure timelines and work quality are achieved; and models and helps others adapt to change.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes and meeting or exceeding the requirements of paid sick leave laws where applicable. For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

The company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.

Walmart at (Use the "Apply for this Job" box below)..

The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job…