Senior Indoor Guide

Climb is headquartered in Nashville, TN with 4 total locations:
Nashville, TN (2), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our employees to pursue personal endeavors while displaying a strong commitment to our mission, To be a catalyst for community through personal transformation and vision, Connect People + Movement. Weekend and evening shifts are a requirement for this position

Curate Culture Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey

Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision Strong teamwork and communication skills

Dress according to staff attire standards

Use the AMGA belay technique at all times

Open and close the gym facility

Details Matter Perform, and train all guide responsibilities Point of Sale (RGP) proficiency

Perform belay lessons and belay approval tests according to Climb standards

Monitor and execute Climb's risk management procedures

Mitigate and manage emergency situations calmly and professionally according to incident reporting process

Curate and maintain high level of culture and community

Oversee opening, general operation and closing of cash registers and RGP computer systems

Delegate, and check cleanliness and upkeep of the facility

Accurately sell, record, and oversee the sale of products and memberships

Attentively and effectively field customer questions, comments and concerns

Ensure and enforce customer compliance with rules and procedures

Be well versed in gym promotions, memberships, specials, retail and policies

Work any number of lock-ins and special events throughout the year Maintain a valid CPR/First Aid certification

Weekend availability is a must

Must work a minimum of 2 shifts per week

Last minute shifts often available

Pay based upon experience

Climb membership

Staff Discounts Supervisor General  Manager Climb is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.
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