Account Customer Service Rep - Automotive

Account Customer Service Rep
- Automotive

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

As a Account Customer Service Rep
- Automotive you will be doing the communication, follow ups and looking at EDI to understand the needs of the customer, managing the customer portal, understanding the requirements and KPIS on the scorecard, understanding the internal process and how impacts the scorecard tracking the issues, go back to the root cause.

• Analyze, submit, verify and communicate release requirements.
• SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
• Create and maintain customer material information records and customer-specific work instructions.
• Responsible for processing shipments and invoices.
• Review and maintain customer website information (as needed).
• Compare price list provided by Sales against pricing in the scheduling agreement.
• Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
• Assist with returnable dunnage issues and process customer returns.
• Communicate freight scheduling with Shipping and organize and track expedited freight.
• Research and resolve accounts receivable issues (freight charges, returns, etc.).
• Resolve delivery performance differences with customer locations.
• Update customer portals, team measurables, and customer score cards as necessary.

• Related experience.
• Experience with Microsoft Office tools.
• Experience with SAP.
• Dynamic communication / inter-personal skills.
• Highly organized and possess good decision-making and problem-solving skills.

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities. After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s). MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas.

However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website.

Jobs & Career MX |MAHLE #TeamMAHLE is diverse- and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

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Entry level:
Experienced hires

Part- / Full-time:
Full Time

Functional area:

General Administration

Department: BU2 Thermal and Fluid Systems

Location:

Murfreesboro, TN, US, 37127

Company: MAHLE Filter Syst.(US) MF

Don't waste any time, apply while the position is online.

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality?

Then MAHLE is the right address for you.