Collections Specialist

Job Description

We are offering an exciting opportunity for a Collections Specialist in MEMPHIS, Tennessee. In this role, you will be responsible for a range of collections activities that are crucial to our financial operations. You will work collaboratively with attorneys and clients and will be expected to maintain high detail oriented standards and ambitious collection activities.

• Collaborate with client attorneys regarding aged accounts receivable.
• Send follow-up inquiries and negotiate with past-due accounts.
• Maintain and document accurate credit records.
• Understand and apply commonly used collection concepts, practices, and procedures.
• Oversee automatic rebilling for the firm, ensuring that waivers and reminders are generated and mailed.
• Monitor the opening of new matters for existing clients with collection and/or write-off issues.
• Facilitate and expedite the allocations of aged accounts.
• Report problem and/or doubtful accounts to appropriate parties.
• Assist Manager with compiling, tracking, and monitoring Firm fiscal year end process as requested.
• Manage other job-related duties as assigned.

• Must have 2+ years of experience working as a Collections Specialist in a law firm setting or in a similar role.
• Must have strong knowledge of Accounts Receivable (AR).
• Experience with answering inbound calls is required.
• Must possess knowledge of billing functions.
• Familiarity with claim administration processes.
• Expertise in collection processes is necessary.
• Experience with Aderant or ARCS software is a plus.
• Excellent communication and interpersonal skills are essential.
• Must have strong negotiation and conflict resolution skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Must have strong problem-solving skills and attention to detail.