Account Follow-Up Representative

Account Follow-Up Representative I page is loaded## Account Follow-Up Representative Ilocations:
Tennessee, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R0038532
** Account Follow-Up Representative
** As an Account Follow-Up Representative, you'll help resolve unpaid insurance claims for hospital patients. This involves learning different hospital systems, researching claims, and ensuring accounts are settled quickly and efficiently.
** Your Daily Work:
*** Follow up on unpaid hospital patient accounts with insurance companies. This includes checking payment status, rebilling, adjusting financial classes, and documenting all steps taken.
* Manage 30-40 patient accounts daily for your assigned insurance providers.
* Address denied claims and zero-payment reports within 48 hours.
* Talk with insurance companies to get outstanding balances paid.
* Research unpaid accounts and guide them through the correct process.
* Document your findings and next steps clearly.
* Suggest account adjustments based on guidelines.
* Help with team projects to meet client agreements.
* Work with other teams to solve project issues.
* Manage your time well and prioritize tasks.
* Complete required training on time.
* Follow quality and regulatory standards.
** Administrative Tasks:
*** Submit your work hours accurately and on time.
* Keep up-to-date on insurance rules and collection laws.
* Learn about the industry through training and self-study.
* Attend team meetings.
* Respond promptly to messages from patients, agencies, and facilities.
* Follow all HIPAA privacy and security rules.
* Uphold company policies and procedures.
** Skills & Experience We're Looking For:**
* *
* Skills:

**  + Comfortable using computers, including Excel, Word, email, and databases.  + Good with phone calls (inbound and outbound).  + Able to handle patient health information (PHI) confidentially.  + Good at math.  + Excellent communication, judgment, and problem-solving skills.  + Detail-oriented, organized, and able to manage multiple tasks.  + Can focus for long periods.  + Works well alone and with a team.  

+ Builds positive relationships with colleagues and clients.  + Flexible, positive, and professional, even under pressure.  + Learns new systems quickly.  + Understands instructions well.
* ** Training &

Experience:

**  + High school diploma or equivalent.  + At least 1 year of related experience, or a recent graduate of a Medical Billing and Coding program.  + Able to follow directions and work independently.  + Handles pressure well and maintains a customer-focused approach.
** Other Requirements:
*** Reliable high-speed internet (at least 300 Mbps download speed) with unlimited data.
* A smartphone for security (Multi-Factor Authentication).
*
* Please Note:

** This description covers the main duties. Your responsibilities may change over time.

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
* We empower our employees to make a difference
* We have an award winning culture
* We offer opportunity to learn
* We are financially strong and we are owned by the largest software company in Canada (CSI)
* We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!
** Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
*** If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at or at HarrisTalentA
** This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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