Patient Services Representative

Description

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Murfreesboro, TN - with occasional coverage in Franklin, TN

• The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey
• Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
• Order Sleep Study device utilizing system
• Upload sleep study reports into system
• Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
• Schedule patient appointments
• Answer call center calls to provide overflow coverage as necessary
• Owns opening of clinic and closing of clinic per established guidelines
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
• Order medical supplies and pharmaceuticals as needed, per established protocol
• Ability to assist with additional non-clinical patient support tasks as needed

• Prior medical experience required
• Solid technology skills including Outlook, Word, Excel, Electronic Health Records
• Proven ability to independently apply best practices in time management
• Proven ability to multitask in a fast-paced environment
• Prior experience and/or desire to work in a role held accountable to quality performance metrics
• Strong customer service focus
• Great attention-to-detail and accuracy in work
• Solution oriented problem solver
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done

• Regular business hours - no nights or weekends
• A culture that values solutions and encourages growth
• This is a Part-time 24hour
  -flex position

Monday: 8-5:30pm

Tuesday: 8-5:30pm

Wednesday: 8:4:30pm

ADVENT Careers Website