Patient Services Manager, Food And Nutrition

Overview

Touch Point

Salary: $74, per year. Other Forms of Compensation:
Up to $2,500 annually.

Reports to:

Vice President, Performance Excellence.

Schedule:

Full time; must be able to work 10 days on and 4 days off. This role requires 100% travel locally and nationally.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

TouchPoint’s Integration Group makes the impossible possible by blending innovation, strategy, and storytelling to elevate experiences for our Team members and internal and external guests. Working across creative, operational, and technical disciplines, we combine storytelling, data, and technology to deliver immersive, high-performing experiences that support healing environments and drive excellence in hospitals nationwide—every minute of every day.

As a Patient Service Manager, Integrations Group, you’re the go-to expert for launching, leveling up, and stabilizing patient food service operations across the country. You lead the onboarding of patient service teams onto TouchPoint’s standardized patient services platform bringing consistency, clarity, and confidence to every transition.

You’ll work hands-on with teams during operational changes, system implementations, and performance optimization, ensuring patient service programs and concepts, standards, policies and financial controls don’t just roll out, but stick. Once operations are running smoothly and results are strong, you partner with field teams to support on-site execution, ensuring a seamless transition and shared accountability—mission accomplished.

This is a national, field-based role, not a permanent unit assignment. It’s built for seasoned patient service operators who love variety, thrive in fast-paced environments, and know how to teach, implement, and elevate performance across multiple locations.

• Build trust and influence outcomes through relationships, insight, and action—not hierarchy
• Work comfortably across teams, functions, and leadership levels to bring people together and get things done
• Communicate clearly, confidently, and with purpose—whether you’re writing, presenting, or leading a conversation
• Drive meaningful dialogue and collaboration that strengthens programs, processes, and the overall team experience

• Handle employee, client, and company information with care, discretion, and integrity—trust matters here
• Make sense of complex information in fast-moving environments, turning data into insights and clear, actionable recommendations
• Break down complex ideas and communicate them in a way that’s clear, concise, and easy to understand—whether speaking or writing
• Bring strong technical skills to the table, with intermediate to advanced proficiency in Microsoft Office and OMS
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists

• Lead the onboarding of retail teams onto TouchPoint’s standardized patient service operating platform, setting teams up for long-term success from day one
• Implement and reinforce patient services playbook details, tray line standards and policies increasing patient satisfaction scores and that drive consistency and results
• Partner with Technology to support MyDining implementations, current system enhancements, and user adoption. Patient rounding with a purpose is a daily task
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures while maintaining a clean, sanitary population and contract
• Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced…